Digital Trust & Safety: 5 Reasons Why Now is the Time for Adoption

As consumer expectations for instant and exceptional customer experiences continue to grow rapidly, any added friction that e-commerce companies introduce can impact conversion rates, and therefore limit revenue growth. At the same time, establishing user trust is also mission critical for businesses. Sift recently conducted a survey of 2,000 consumers in the United States ages […]

Your Legacy Fraud Solutions Are Killing Your Growth

Today’s fraud landscape extends well beyond payments and financial transactions, but most fraud prevention solutions – particularly the ubiquitous legacy tools so many businesses utilize – aren’t equipped to handle the ever-evolving issues organizations can’t afford to ignore. In our webinar featuring guest speaker Andras Cser, VP Principal Analyst with Forrester, Leading the Digital Trust […]

Measuring the Performance of Your Fraud Team

If you are responsible for managing an ops team, chances are you’ve been asked to justify hiring additional headcount and measuring the performance of your existing team. Below, I’d like to share some basic metrics I used to measure the effectiveness of my Risk Ops team while at Square and Google.    Techniques for measuring […]

The Good, the Bad, and the Ugly: What Will 2019 Bring for Fraud?

Landmark events and advances in fraud, abuse, and risk management came out of 2018. We experienced some of the largest data breaches to date, made strides towards greater data regulation via GDPR, and saw some of the world’s biggest companies face public outcry over the mishandling of sensitive user information. Fraud isn’t going anywhere in […]

How 2018 Changed the Face of Fraud

2018 has seen dramatic changes in how businesses approach trust & safety: everything from compliance to data breaches to content abuse. As you’re tying up this year’s loose ends and prepping for next year, it’s worth revisiting what we learned (and didn’t!) this past year. So, let’s recap! 1. Businesses can no longer procrastinate on data […]

‘Tis the Season to be Wary: Holiday Mobile Commerce Fraud Trends

Mobile is the way of the future – or rather, the present – for e-commerce. Holiday shoppers continue to move away from brick-and-mortar stores to online sites, but are doing even more shopping via mobile devices than ever before. Fraudsters are growing savvy to the trend and capitalizing on the colossal amount of purchases made […]