Digital Trust & Safety: 5 Reasons Why Now is the Time for Adoption

As consumer expectations for instant and exceptional customer experiences continue to grow rapidly, any added friction that e-commerce companies introduce can impact conversion rates, and therefore limit revenue growth. At the same time, establishing user trust is also mission critical for businesses. Sift recently conducted a survey of 2,000 consumers in the United States ages […]

How 2018 Changed the Face of Fraud

2018 has seen dramatic changes in how businesses approach trust & safety: everything from compliance to data breaches to content abuse. As you’re tying up this year’s loose ends and prepping for next year, it’s worth revisiting what we learned (and didn’t!) this past year. So, let’s recap! 1. Businesses can no longer procrastinate on data […]

3 Essential Last-Minute Steps for Holiday Fraud Prep

Black Friday and Cyber Monday may be behind us, but the holiday shopping rush has only just begun. Between now and January 1, millions of people will order gifts for family and friends online and on mobile. Last year, the sharp uptick in holiday shopping was accompanied by a 22% increase in ecommerce fraud. If […]

It’s the Fraudiest Time of the Year for Travelers

Visiting family for the holidays? So is everyone else. Last year, a record-shattering 107 million people traveled between Thanksgiving and New Year. In December and early January, travel spiked by 20%. That’s millions of people booking flights, grabbing hotels, and buying train tickets. A good chunk of these transactions happen on “Travel Tuesday,” the day […]

Why Report on Fraud and Abuse?

You’ve got a team of analysts fighting fight fraud and abuse. You’re doing what you can to delight your customers and keep them safe. You seem to be doing everything right….but are you? Without the right data, it’s impossible to know. To understand your business’ health, it’s vital to have accurate, comprehensive measurement. But many […]

The Battle for Frictionless Checkout

It’s one of the most dreaded paradoxes of running an online business. Customers want to get from the buy button to the “track shipment” page with as few steps as possible. But they also want businesses to keep their data secure. They’ll abandon their cart if the checkout page requires repeated identity verification…but they also […]

Planning for the Q4 Holiday Fraud Rush

You may have felt a chill in the air when September rolled around, but it wasn’t just the weather. For e-commerce businesses, the holiday madness is coming, and with it…the fraud rush. Sound familiar? I’ve totally been there, and I’d love to share what I’ve learned. In my 10+ years working on the fraud front […]

GDPR Was Only the Beginning for Compliance

By now, you’re more familiar with GDPR than you ever wanted to be – whether it’s because of the countless emails about updated privacy policies that are still sitting in your inbox, or because your business had to do some updating and emailing too. GDPR is the European Union’s General Data Protection Regulation, which started on May 25th of […]

[Podcast] Blockchain, Crypto, and the Future of Fraud

Cryptocurrencies and the blockchain represent a new frontier — one that’s wrought with regulatory and fraud challenges. New coin offerings pop up all the time, each decentralized and shrouded in risk. How do you safely transact with a form of currency that people struggle even to define? Coinbase is trying to do just that. The […]