Chargebacks are a common problem — so common, in fact, that you may think there’s nothing new to say about them. But Denise Aptekar, senior director of global payments at Upwork, has reconceptualized friendly fraud in a way that just might change the way you see chargebacks.
How should fraud and risk teams approach this ubiquitous problem? And how might chargebacks be used as a snapshot of customer experience as a whole? We sit down with Denise to find out.
Your information will be used to contact you about our service and subscribe you to our direct marketing communications. You can, of course, unsubscribe at any time. Please see our Website Privacy Notice.