Working in Trust & Safety can be a lonely experience — doubly so for women in the space. That’s why we were proud to sponsor the second annual Women’s Trust Network (WTN) event! Talented, experienced women across the industry got together to network, share best practices, commiserate, and get excited about the future of Trust […]
The Scars of Scaling
Scale is what all companies are striving for: winning it, dealing with the pressures of it, or taking it to the next level. Regardless of what phase you’re in, one thing remains consistent. Scaling leaves scars. This sounds painful, right? Who wants scars? But all that matters is what you get as a result of […]
Why Businesses are Hiring in Digital Trust & Safety
Google, Twitter, Lime, Getaround, Spotify… What do these businesses have in common? All of them are hiring in Trust & Safety. Tech is experiencing a revolution in its approach to risk and revenue. The conventional approach to fraud-fighting is to invest almost exclusively in fraud and risk teams that operate independently from product teams, finance, […]
The Digital Trust & Safety Deficit
For years, most businesses have treated fraud-fighting as synonymous with fraud mitigation. Fraud and risk teams are set up to keep losses down by manually reviewing transactions, figuring out which users are likely to be fraudsters and which are likely to be honest customers. The bulk of a team’s time is spent examining discrete customer […]
The Digital Trust & Safety Mindset
If you ask most risk teams about their goal, they’ll say the same thing: preventing loss. Their organizational structures, processes, and tools exist to serve that goal. In fact, legacy fraud prevention aims exclusively to reduce risk rather than to encourage growth. Legacy fraud prevention systems kill growth by introducing friction to customers rather than […]
How 2018 Changed the Face of Fraud
2018 has seen dramatic changes in how businesses approach trust & safety: everything from compliance to data breaches to content abuse. As you’re tying up this year’s loose ends and prepping for next year, it’s worth revisiting what we learned (and didn’t!) this past year. So, let’s recap! 1. Businesses can no longer procrastinate on data […]
3 Essential Last-Minute Steps for Holiday Fraud Prep
Black Friday and Cyber Monday may be behind us, but the holiday shopping rush has only just begun. Between now and January 1, millions of people will order gifts for family and friends online and on mobile. Last year, the sharp uptick in holiday shopping was accompanied by a 22% increase in ecommerce fraud. If […]
It’s the Fraudiest Time of the Year for Travelers
Visiting family for the holidays? So is everyone else. Last year, a record-shattering 107 million people traveled between Thanksgiving and New Year. In December and early January, travel spiked by 20%. That’s millions of people booking flights, grabbing hotels, and buying train tickets. A good chunk of these transactions happen on “Travel Tuesday,” the day […]
Why Report on Fraud and Abuse?
You’ve got a team of analysts fighting fight fraud and abuse. You’re doing what you can to delight your customers and keep them safe. You seem to be doing everything right….but are you? Without the right data, it’s impossible to know. To understand your business’ health, it’s vital to have accurate, comprehensive measurement. But many […]
10 Mistakes Merchants Make Fighting Chargebacks
Your customer just filed a chargeback. That’s the end of the story, right? Not quite! As complicated and stressful as chargebacks may seem, you can fight back — and win. But it’s not easy. For one, the process of disputing a chargeback doesn’t favor the merchant. Banks and credit card companies prioritize their customers’ satisfaction. […]