Looking to hire Digital Trust & Safety (DT&S) team members? You’ll be joining the ranks of Google, Facebook, Airbnb, Uber, Twitter, and Patreon: disruptive, digital-first companies that have recognized trust is woven into their business’s DNA. DT&S is an innovative approach to balancing revenue and risk. Instead of separating user experience from user safety, DT&S […]
How 2018 Changed the Face of Fraud
2018 has seen dramatic changes in how businesses approach trust & safety: everything from compliance to data breaches to content abuse. As you’re tying up this year’s loose ends and prepping for next year, it’s worth revisiting what we learned (and didn’t!) this past year. So, let’s recap! 1. Businesses can no longer procrastinate on data […]
Why Report on Fraud and Abuse?
You’ve got a team of analysts fighting fight fraud and abuse. You’re doing what you can to delight your customers and keep them safe. You seem to be doing everything right….but are you? Without the right data, it’s impossible to know. To understand your business’ health, it’s vital to have accurate, comprehensive measurement. But many […]
Announcing Sift Insights
Most businesses have a limited view of how effectively they’re fighting fraud. Existing reporting solutions rely on data that’s captured daily or weekly, but fraud is a constantly moving target. And with 40% of businesses tracking only chargeback rate, fraud managers are missing the impact their efforts are having on top-line growth. That’s why we’re […]
10 Mistakes Merchants Make Fighting Chargebacks
Your customer just filed a chargeback. That’s the end of the story, right? Not quite! As complicated and stressful as chargebacks may seem, you can fight back — and win. But it’s not easy. For one, the process of disputing a chargeback doesn’t favor the merchant. Banks and credit card companies prioritize their customers’ satisfaction. […]
[Podcast] Fraud in the Online Gaming Industry
In the world of online gaming, everything happens fast: purchases are fulfilled instantaneously, bets are placed quickly, and through it all, customers expect their gameplay to continue without a hitch. Whether it’s online gambling or a multiplayer role-playing game, the stakes are high. It’s easy to see why games attract fraudsters. How do businesses fight […]
[Podcast] How Two Trust & Safety Experts Fight ATO
Fighting account takeover (ATO) isn’t as simple as banning a fraudster. In committing ATO, fraudsters can imitate an honest user’s behavior, making the attack difficult to detect. And once you have detected it and stopped the fraudster, you then have to regain the affected user’s trust. ATO is a major pain — and it can seriously […]
[Podcast] One Size Fits None: Risk-Based Fraud Fighting
Fraudsters are constantly innovating, which pushes online fraud and security experts to do the same. But according to Robert Lee, a fraud expert with experience at Twitter and Amazon, fraud fighters are over-relying on a “one size fits all” approach. The result? Websites aren’t safe, data breaches are constant, and account takeover is on the […]
[Podcast] The Great Holiday Fraud Prevention Roundtable
For fraud fighters, the winter holiday stress isn’t limited to buying gifts and entertaining in-laws. Last year, ecommerce fraud spiked by over 30% during the holidays, and it’s projected to get even worse this year. In this episode, we sit down with fraud fighters from Patreon, Wanelo, and Sift Science to get some life-saving tips […]
The New Fraud Frontier: Using Mobile Data to Fight Fraud
Mobile: The New Fraud Frontier Legends tell of a time when we weren’t glued to our smartphones…but that was long, long ago. Now, 98% of American Millennials own a mobile device. These devices aren’t just for making phone calls anymore; phones are vital to the way we do business, navigate the world, and create our […]