2018 has seen dramatic changes in how businesses approach trust & safety: everything from compliance to data breaches to content abuse. As you’re tying up this year’s loose ends and prepping for next year, it’s worth revisiting what we learned (and didn’t!) this past year. So, let’s recap! 1. Businesses can no longer procrastinate on data […]
Content Abuse: Challenges and Evolutions
The war on content abuse is getting harder to win. In fact, content abuse has become so sophisticated that within four years, people might see fake information online more often than real information. It’s not just fake product reviews or social media comments, either. Even fake videos are starting to permeate the internet. Any online […]
Who Scams the Scammers? What We can Learn from Fraud Vigilantes
You’re probably already familiar with some of the folks who spend their days fighting fraud. For example, fraud analysts at e-commerce companies who do battle against scammers, or businesses like Sift Science that are using innovative approaches to cut down on fraud. But there’s a shadow industry of fraud fighters who are also working quietly […]
5 Trends Redefining Fraud
In the minute it takes you to read this paragraph, nearly 4,000 people will fall victim to fraud. That’s about 60 passwords, email addresses, credit card numbers, or security questions stolen each second. When fraud happens that fast, anyone would find it difficult to keep up — even the sharpest fraud analyst or most innovative project manager. […]
[Podcast] Content Moderation: Best Practices
User-generated content (UGC) is the lifeblood of online marketplaces and communities. When someone posts fraudulent, abusive, or spammy content on your site, it doesn’t just look bad: it’s a visible, public indication that your business isn’t safe. Content abuse hurts your brand and hits your bottom line. Content moderators are often the first line of […]
[Infographic] The 9 Flavors of Content Spam
Remember email spam? It used to be the scourge of the inbox, drowning out legitimate messages with sketchy offers for cheap pills and fast loans. But thanks to machine learning, these days you rarely see an unsolicited ad or offer pop up in email. The bad news? Instead, scammers have moved on to plague communities, […]
Botpocalypse: Spammy Content and Phony Engagement Make Up the New Face of Social Media
Sixty-nine percent of American adults use social media in some form. From Facebook to Instagram, Snapchat to YouTube, social media platforms connect family, friends, and strangers in a way that is unprecedented in the annals of human history. But with this exchanging of words, images, and ideas – oftentimes behind a pseudonym and an avatar […]
New Feature: Images Now Appear in the Console!
Whether it’s photos, gifs, memes, or screen shots … people are drawn to what’s visual. In fact, images are one of the most popular types of user-generated content online. But when the images are fraudulent or abusive? They can weaken user trust and destroy experiences across marketplaces, dating sites, forums, social networks, and communities. That’s […]
Data Breaches and Democracy: How Content Abuse May Threaten Freedom of Speech
The internet has sparked a revolution in the way we interact with each other socially, economically – and politically. Elections are won and lost based on the strength of candidates’ social media campaigns or the verbosity of their online supporters. The role of sites like Facebook and Twitter in politics, to say nothing of online […]
Content Moderation Best Practices: Q&A with Kevin Lee and Jeff Sakasegawa
User-generated content is the lifeblood of online marketplaces and communities. But it can also be a powerful tool in the hands of fraudsters. Content moderators must act quickly and decisively to stop the spread of abusive content. If they don’t, they risk serious damage to a company’s brand and bottom line. Trust and safety architects […]