You’re probably already familiar with some of the folks who spend their days fighting fraud. For example, fraud analysts at e-commerce companies who do battle against scammers, or businesses like Sift Science that are using innovative approaches to cut down on fraud. But there’s a shadow industry of fraud fighters who are also working quietly […]
Account Takeover: A Cross-Functional Problem
Account takeover (ATO) isn’t just a problem for a business’s fraud and security teams – ATO has spillover effects that take a toll on every team in the company, from Customer Service to Data Analytics to PR and Communications. How does ATO impact teams cross-functionally, and what can a business do to help its entire […]
3 Tactics Fraudsters Have Learned from Fraud Fighters
Most fraud fighters have one thing in common: they’re curious. They’re constantly learning, observing fraudsters’ tactics and evolving in response. But what if fraudsters are doing the same thing? According to Brett Johnson, a former FBI Most Wanted hacker, this isn’t a hypothetical. Brett says cybercriminals have started to learn from fraud fighters. “It’s important […]
[Podcast] Fraud in the Online Gaming Industry
In the world of online gaming, everything happens fast: purchases are fulfilled instantaneously, bets are placed quickly, and through it all, customers expect their gameplay to continue without a hitch. Whether it’s online gambling or a multiplayer role-playing game, the stakes are high. It’s easy to see why games attract fraudsters. How do businesses fight […]
5 Trends Redefining Fraud
In the minute it takes you to read this paragraph, nearly 4,000 people will fall victim to fraud. That’s about 60 passwords, email addresses, credit card numbers, or security questions stolen each second. When fraud happens that fast, anyone would find it difficult to keep up — even the sharpest fraud analyst or most innovative project manager. […]
[Podcast] How Two Trust & Safety Experts Fight ATO
Fighting account takeover (ATO) isn’t as simple as banning a fraudster. In committing ATO, fraudsters can imitate an honest user’s behavior, making the attack difficult to detect. And once you have detected it and stopped the fraudster, you then have to regain the affected user’s trust. ATO is a major pain — and it can seriously […]
Data Breaches and Democracy: How Content Abuse May Threaten Freedom of Speech
The internet has sparked a revolution in the way we interact with each other socially, economically – and politically. Elections are won and lost based on the strength of candidates’ social media campaigns or the verbosity of their online supporters. The role of sites like Facebook and Twitter in politics, to say nothing of online […]
[Podcast] ATO: Insights from a Fraud Fighter…and a Fraudster
In 2016, nearly half of online businesses saw a rise in account takeover. Last year saw a similar spike. And as data breaches continue to dominate the headlines, that trend is expected to carry into this year. For your business to succeed, you have to understand ATO from the perspective of a fraud fighter…and a […]
[Worksheet]: Measuring the Cost of Content Abuse, Account Takeover, and Payment Fraud
We’ve all seen the big headlines about the monetary damage of fraud. Retailers will lose $71B to card-not-present fraud in the next five years. Account takeover losses reached $5.1 billion in 2017. Still, individual businesses sometimes struggle to identify their top fraud and abuse KPIs, and develop frameworks for measuring them. Investing time to figure out how […]
[Podcast] 20 Things We’ve Learned from Our Guests
When we launched Trust & Safety in Numbers last year, we set out to interview people on all sides of the fraud fight. Since then, we’ve sat down with an FBI agent, a former FBI Most Wanted hacker, fraud analysts, and security experts. We’ve learned a dizzying array of information: stories about diabolical fraud nemeses, […]