Landmark events and advances in fraud, abuse, and risk management came out of 2018. We experienced some of the largest data breaches to date, made strides towards greater data regulation via GDPR, and saw some of the world’s biggest companies face public outcry over the mishandling of sensitive user information. Fraud isn’t going anywhere in […]
The fear of fraud makes perfectly customer-friendly companies do not-quite-so-customer-friendly things. Like adding unnecessary friction to the buying experience. Captcha. Verified by Visa. 3D Secure. Security questions. Customers may understand – at a high level – why a business would make someone jump through these hoops, but that doesn’t mean they like it. Battling fraud barriers can bring up unpleasant feelings.