• Products

    Digital Trust & Safety Platform

    Fight fraud without sacrificing growth

    Learn more

    Platform solutions

    • Payment Protection
    • Account Defense
    • Dispute Management
    • Content Integrity
    • Sift Connect
    • Passwordless Authentication

    Sift innovations

    • PSD2 Solution
    • New Releases & Enhancements
  • Industries

    One solution, any industry

    Learn how Sift can work for your industry

    Learn more

    Featured Industries

    • Fintech
    • Payment Service Providers
    • Retail
  • Customers

    Case studies by industry

    See how leading brands succeed with Sift

    Learn more

    Featured Customers

    • DoorDash
    • Uphold
    • Paula’s Choice
  • Partners
  • Fraud Center
  • Resources

    Fraud-fighting resources

    Explore fraud trends and insights

    Learn more

    • Blog
    • Demos
    • Infographics
    • Ebooks & Reports
    • Videos
    • Podcasts
    • One-Pagers
    • Webinars
    • Trust & Safety University
  • Company

    Why leaders choose Sift

    Technology, community, and partnership

    Learn more

    Our mission: Help everyone trust the internet

    • About
    • Careers
    • News & Press
Talk to an expert
Products
  • Digital Trust & Safety Platform
  • Payment Protection
  • Account Defense
  • Dispute Management
  • Content Integrity
  • Sift Connect
  • Passwordless Authentication
  • PSD2 Solution
  • New Releases & Enchancements
Industries
  • Fintech
  • Retail
  • Payment Service Providers
Customers
Partners
Fraud Center
Resources
  • Blog
  • Ebooks & Reports
  • One-Pagers
  • Demos
  • Videos
  • Webinars
  • Infographics
  • Podcasts
  • Trust and Safety University
Company
  • Search Careers
  • Our Company
  • Contact Us
  • Engineering Blog
Talk to an expert Sign in
  • Blog Home
  • Account Fraud
  • Content Fraud
< prev / next >
Share this article on LinkedIn
Tweet this article
Share this article on Facebook
SOCIALICON
Share this article via email

2020 E-commerce Fraud Data: Digital Trust & Safety Index recap

By Arwen Heredia  / 

28 Jan 2021

Throughout the tumultuous year that was 2020, fraud never came to a grinding halt the way that many businesses had to. Despite most e-commerce companies being forced to pivot to new channels and scale rapidly for ballooning digital demand, fraudsters simply adapted, too, introducing new attack methods and more complex, sophisticated strategies for stealing. 

In each of our Digital Trust & Safety Index reports released last year, Sift’s in-house experts and data scientists examined how transaction volumes soared and plummeted. They investigated how fraud methods shifted in various industries, and as the year marched on, how continuous economic unrest and erratic consumer behaviors caused by the pandemic played a role in those findings.

Here’s what we learned.   

Q1: A Rapidly-Changing Fraud Landscape

Fraudsters constantly change their tactics to throw trust and safety professionals off their scent, making it critical that fraud management teams remain in-the-know about emerging fraud trends.

Digital Trust & Safety Index cover

This report covers:

  • Factors driving the 73% increase in payment fraud that occurred in 2019
  • The true “holiday” season for fraudsters
  • The payment type most commonly associated with fraud—and it’s not credit cards
  • Which industries were the biggest targets for fraud in 2019

Download it here.

Q2: Content Abuse and the Fraud Economy

Content abuse in e-commerce is a significant problem that can lead to brand abandonment, data breaches, and considerable financial loss. But spam and scams are often tough to pinpoint before it’s too late—making them a formidable issue for any online merchant hosting user-generated content and forums.

This report covers:

  • How an illicit internet supply chain connects content abuse to all types of fraud, and its direct influence on account takeover and payment fraud
  • The pervasive problem that drives 56% of consumers to abandon brands and businesses
  • Which verticals are being heavily targeted by opportunistic fraudsters in pandemic-era e-commerce

Download it here.

Q3: Account Takeover Fraud and the Growing Burden on Business

Between 2019 and 2020, account takeover fraud rose by 282%, making it more crucial than ever that merchants understand how to preserve customer loyalty and defend them from account takeover fraud—without stunting growth or disrupting streamlined user experiences.

Digital Trust & Safety Index report cover image of woman looking at laptop, hand holding phone

This report covers:

  • Why it will always be merchants that feel the long-term sting of account takeover, and which verticals are being targeted by ATO fraudsters
  • Consumer expectations for data security, and how some sites and apps aren’t measuring up
  • Insights on how ATO shapes consumer behaviors, buying decisions, and brand loyalty
  • The tactics and timing ATO fraudsters rely on to exploit security loopholes you may not have known existed

Download it here.

Q4: Holiday Fraud and the Shifting State of E-commerce

COVID-19 forced e-commerce companies to scale for surging digital demand—giving fraudsters a deeper understanding of consumer behavior and security limitations as merchants struggled to adapt. New data shows that fraudsters are launching more sophisticated, higher-value attacks that are harder to detect—and far more costly to recover from.

This report covers:

  • How exploding e-commerce demand during lockdown has driven daily average fraudulent purchase values up by 70%
  • What surging Black Friday order volumes mean for the future of online shopping and e-commerce fraud
  • Expert insights about fraud data and trends in 2020, and how trust and safety teams can prepare for another year of ups, downs, and unknowns

Download it here.

Related

Account abuseaccount defenseaccount fraudaccount takeoverATOcontent abusedigital fraudDigital Trust & Safetydigital trust & safety indexe-commerce fraude-commerce fraud datafinancial fraudfraudfraud managementfraud preventionfraud solutionsholiday fraudpayment abusepayment fraudriskscamsSiftspamtrust and safety

Arwen Heredia

Arwen Heredia is Sift's Sr. Content Marketing Manager. She's a life-long writer, mom of girls, baker, bookworm, and dancer. You will know her by the trail of bobby pins.

  • < prev
  • Blog Home
  • next >
  • Company
  • About Us
  • Careers
  • News & Press
  • Partner With Us
  • Blog
  • Support
  • Help Center
  • Contact Support
  • System Status
  • Trust & Safety University
  • Fraud Management
  • Developers
  • Overview
  • APIs
  • Client Libraries
  • Integration Guides
  • Tutorials
  • Engineering Blog
  • Social

Don’t miss a thing

Get industry trends, insights, and actionable fraud-fighting tips.

You're on the list.

You can unsubscribe at any time. Please see our Website Privacy Notice.
Do Not Sell My Personal Information

If you are using a screen reader and are having problems using this website, please email support@sift.com for assistance.

© 2023 Sift Science, Inc. All rights reserved. Sift and the Sift logo are trademarks or registered trademarks of Sift Science, Inc.
Privacy & Terms

Secure your business from login to chargeback

Stop fraud, break down data silos, and lower friction with Sift.

  • Achieve up to 285% ROI
  • Increase user acceptance rates up to 99%
  • Drop time spent on manual review up to 80%
Your information will be used to contact you about our service and subscribe you to our direct marketing communications. You can, of course, unsubscribe at any time. Please see our Website Privacy Notice.