No fraud analyst is an island, and that can cause inefficiencies when multiple people work in a review queue. Today, we’re happy to announce Smart Collaboration features that will enable teams to work together seamlessly!
Smart Collaboration builds on the Workflows and Queues functionality we launched last July. Now, analysts can claim queue items simply by hitting the “Start Review” button or by clicking any individual item they want. Claimed items are never served to other analysts working through the queue.
Once an analyst makes a decision, they’ll automatically get the next available item. That means no more wasted time trying to find an open item or working on the same one as another analyst!
In addition to smart claiming and serving, this release includes a few other features to make manual review easier:
We built our Console to give analysts a beautiful experience that makes fraud fighting easy and enjoyable. With Smart Collaboration, fraud teams can work more efficiently, too.
You can configure queues by following our Workflows tutorial. You can also read more about this new feature in our Help Center. If you have any questions or feedback, please reach out at firstname.lastname@example.org. We’d love to hear from you!