New Console Updates: Activity Log, Orders, and Lists … Oh My!
By Jonathan Hsieh /
20 Nov 2015
Today, we’re excited to announce several new improvements to the Sift Science console that will give you an added boost in the fight against fraud.
An easier way to build Lists
Lists are important because they help your team determine which Users (or Orders) to prioritize for review. To make it as easy as possible for each analyst to quickly create useful Lists customized to their needs, we’re rolling out a new List Builder that allows you to search for and select List criteria by category.
A revamped Orders section
We received feedback from customers that the Orders section took up too much space and that they couldn’t easily find the information they were looking for. To fix this, we’ve made the Orders section of the User Details page more information-rich and easy to navigate.
In the revamped Orders table, we’ll show you basic order information like Order ID, Order Amount, and Status. If you want to dive into more detail, just click on an order, and it’ll expand to show you more specific information.
A refreshed Activity Log
We’ve updated the Activity Log on the User Details page so all the events are organized by session. Now it’s easier for you to review what a user was actually doing on your site. Simply click on a specific event, and it’ll expand to show the relevant data.
What else is new?
The Activity section will now explicitly tell you when a user’s Sift Score has changed due to their connection with another user. For example, if a user’s score increased because someone they’re connected to was marked as Bad by another member our global customer network, you’ll now see this in the Activity Log.
Additionally, we’ll notify you if we detect new information about a user that you may be interested in, like if they’re using a new IP address or have changed the last 4 digits for their credit card.
Analyst-level configuration for sandbox/production modes
Last but certainly not least, we’ve also changed the sandbox/production configuration toggles so individuals on your team can switch between modes. Now your developers can run tests in sandbox mode without switching the rest of your team out of production mode!
As always, our team is happy to hear your feedback, answer your questions, or talk through any concerns. Feel free to reach out to us at email@example.com.